UK DELIVERY

Francisco the Flamingo & his flock are poised and ready to deliver your order, UK wide!

Our standard delivery takes up to 3 working days for mainland UK. 

Need it sooner? Get in touch at hello@tipsycandy.co.uk and we'll see what we can do!

Custom printing takes up to 7 working days. 

We're currently pausing our world-wide delivery while we await Brexit updates. 

Refunds & Returns

You can return your items purchased online to us by post within 14 days of purchase.
The item must be returned unopened and unsused. 

Please note it is very important to include your name and contact details with the return. Failure to do this will result in a delay in processing your return.

You will need to pay the appropriate post charge, please make sure you obtain a receipt as proof of post and keep this until your refund is confirmed.

 

Returns Policy

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Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund up to 30 days from receipt. If possible, please advise us of any problems within 7 working days of receipt so we can put things right as soon as we can. Subject to inspection and acceptance by us, we will refund or provide a replacement as applicable.

Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non re-sellable condition, we reserve the right to refuse a refund. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.

We're afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address below (or send us a photograph in the first instance):